Privacy Policy

This Privacy Policy explains how LeadOutreach ("LeadOutreach", "we", "us") collects, uses, and protects information when you use our website (leadoutreach.co) and our dashboard application (together, the "Service"). By using the Service, you agree to the practices described here.

1. Information We Collect

Account information. When you sign up, we collect your name, email address, and password (stored hashed, never in plain text).

Payment information. If you subscribe to a paid plan, your payment is processed by our payment service provider, Safepay (Private) Limited("Safepay"), on its secure, 3-D Secure enabled checkout. Your card number, expiry date, and CVV are entered directly on Safepay's systems and never reach, and are never stored on, LeadOutreach's servers. What we receive and keep is the billing name and email you provide, the plan purchased, the amount and currency charged, the payment method type (for example "Visa ending 1234" or "Raast"), the date, and a transaction reference. If you pay by Raast bank transfer, we may also see the account title and bank name linked to the payment so we can match it to your account and process any refund.

Business/lead data. The Service compiles publicly available business directory information and public websites on your behalf business name, address, phone, website, email, social profiles, ratings, and similar public listing data. This is not personal consumer data; it is business contact information you request the Service to index for your own B2B outreach.

Usage data. We collect log data (IP address, browser type, pages visited) to keep the Service secure and to improve it.

2. How We Use Information

• To provide, maintain, and improve the Service.
• To process payments, issue receipts, manage your subscription, respond to refund requests, and handle payment disputes and chargebacks.
• To run AI lead-scoring on the business data you collect.
• To send transactional emails (verification, password reset, receipts).
• To detect abuse, fraud, and security issues.

3. Public Business Contacts — Your Rights

LeadOutreach itself does not send emails, texts, calls, or any other outbound communication customers export publicly available business contact information and decide independently, using their own tools, whether and how to reach out.

• Data Processed: We index public business contact information (email address, business name, phone number) sourced from public directories and public websites.
• Storage & Security: This data is stored securely in our encrypted database. We do not sell or share this data with third parties.
• Opt-Out: If you're a business contact and want your public listing excluded from future searches, email support@leadoutreach.co with the business name and we'll remove it from our index within 10 business days. Because LeadOutreach does not send communications on customers' behalf, if you received an unwanted message from a LeadOutreach customer, please use that message's own unsubscribe link or contact the sender directly.

4. Third-Party Services

We share the minimum data necessary with these processors:

• CRM integrations (HubSpot, Salesforce, GoHighLevel) only when you explicitly connect an account via OAuth and export a lead.
• Payment processing (Safepay (Private) Limited, a payment service provider authorised and regulated by the State Bank of Pakistan and certified to PCI DSS) to accept card and Raast payments, issue refunds, and settle funds to us. Safepay receives your billing name, email, the amount, and the payment details you enter on its checkout, and handles them under its own privacy policy published at getsafepay.pk. Safepay may in turn share transaction data with its acquiring bank, the card networks (Visa, Mastercard, PayPak), and the State Bank of Pakistan where required for fraud prevention, dispute handling, or regulatory compliance.
• AI processing (OpenAI) to generate lead scores from the business data in your account.
• Transactional email (Resend) to deliver verification codes and password-reset links.

We do not sell your personal information to third parties.

We may also disclose account and transaction information where required by law, a court order, or a regulator, or to respond to a payment dispute. If you open a chargeback or bank dispute, we share evidence such as your sign-up date, plan, login activity, and export history with Safepay and its acquiring bank so the card issuer or dispute authority can decide the case.

5. Cookies

We use essential cookies to keep you signed in and remember basic preferences (like theme). We do not use third-party advertising trackers on the dashboard.

6. Data Retention

We retain account and lead data for as long as your account is active. If you delete your account, we delete your personal data and collected lead data within 30 days, except where we must retain records for legal or billing purposes.

Payment and transaction records (date, amount, payment method type, transaction reference, and the billing name and email attached to them) are kept for 10 years from the transaction date, even if you delete your account. This retention is required by our agreement with Safepay and by financial and tax rules in Pakistan. These records never include your full card number.

7. Your Rights

Depending on your location (including under GDPR and CCPA), you may have the right to access, correct, export, or delete your personal data, and to object to certain processing. To exercise any of these rights, email support@leadoutreach.co.

8. Data Security

We use industry-standard safeguards, including encrypted connections, hashed passwords, and encrypted storage of sensitive credentials, to protect your data. Card data is handled entirely by Safepay, which is PCI DSS certified, and every card payment is authenticated with 3-D Secure. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

9. Children's Privacy

The Service is intended for business use by adults and is not directed at children under 16. We do not knowingly collect data from children.

10. International Transfers

Your data may be processed in Pakistan (where LeadOutreach and Safepay are based), the United States, and other countries where our service providers operate. We take steps to ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

12. Contact Us

Questions about this policy? Email support@leadoutreach.co or visit our contact page. For legal notices, write to legal@leadoutreach.co.