Terms of Service

These Terms of Service ("Terms") govern your access to and use of LeadOutreach's website (leadoutreach.co) and dashboard application (the "Service"). By creating an account or using the Service, you agree to these Terms. If you don't agree, don't use the Service.

1. Business Information

This website (leadoutreach.co) and the Service are operated by LeadOutreach, a business registered in Pakistan, referred to throughout these Terms as "we", "us", and "our".

• Registered business address: Flat No. 3, Shahzad Manzil, Ali Budha Street, Bohra Pir, Ranchorline, Saddar Town, Karachi South, Karachi, Sindh, Pakistan
• Customer support: support@leadoutreach.co
• Legal notices: legal@leadoutreach.co

Our principal place of business is located in Karachi, Pakistan. If you need support before or after purchasing a subscription, email us at the address above or use our contact page.

2. The Service

LeadOutreach is a business intelligence and prospect research tool. It discovers publicly available business listing data from public business directories and websites, organizes and enriches it (email/social/pixel detection), and scores it with AI so you can prioritize your own research. LeadOutreachdoes not send, schedule, or automate any outbound communications on your behalf whether and how you contact a business is entirely your decision, made with your own tools, and at your own responsibility for legal compliance. Some features are gated by your subscription plan. A full description of each plan's features and limits is published on our features and pricing pages.

3. Account Registration

You must provide accurate information when creating an account and are responsible for keeping your login credentials confidential. You must be at least 18 years old and able to form a binding contract to use the Service on behalf of a business.

4. Acceptable Use

You agree not to:

• Use the Service to collect personal data about private individuals rather than public business information.
• Resell, redistribute, or republish compiled data as a standalone database, marketing list, or lead-list product.
• Send outreach emails that violate CAN-SPAM, GDPR, CASL, or equivalent anti-spam laws in your jurisdiction including emails without a working unsubscribe mechanism or sent to purchased/unrelated lists.
• Attempt to reverse-engineer, index maliciously, or overload the Service itself.
• Share your account or API access with parties outside your organization.

You are solely responsible for how you use the leads exported from the Service, and for complying with all laws applicable to your outreach activity.

5. Subscription Plans & Billing

• The Free plan includes 100 leads/month at no cost, no credit card required, with no time limit.
• Paid plans (Starter, Pro, Agency) are billed in advance, monthly or annually, and renew automatically at the end of each billing period until you cancel. Current prices, lead limits, and features are listed on our pricing page.
• Prices are shown in US dollars (USD) and exclude any taxes, foreign-transaction fees, or currency-conversion charges your bank or card issuer may apply. Depending on your payment method, the charge may be settled in Pakistani rupees (PKR) at the exchange rate applied by the acquiring bank on the transaction date.
• Monthly lead credits reset on the 1st of each month and do not roll over; annual-plan credits are allotted for the year.
• Upgrades take effect immediately and are prorated for the remainder of the current period. Downgrades take effect at the end of the current period.
• You can cancel anytime from Settings → Billing in your dashboard. You keep paid access until the end of the current billing period, after which your account returns to the Free plan. A cancelled subscription cannot be reactivated; to resume a paid plan, simply subscribe again.
• If a renewal payment fails, the charge is retried up to three (3) times. If every attempt fails, the subscription is cancelled automatically and your account returns to the Free plan. You can re-subscribe at any time with a working payment method.
• We send a reminder email before each renewal. You are responsible for keeping your payment method up to date.

6. Payments & Payment Processor

LeadOutreach is the seller of the Service and the merchant for every charge on your statement. Payments are processed on our behalf by Safepay (Private) Limited("Safepay"), a payment service provider authorised and regulated by the State Bank of Pakistan and certified to PCI DSS. Safepay is not a party to these Terms, does not provide the Service, and has no responsibility for its quality, availability, or delivery. Its role is limited to processing your payment and any refund.

• Accepted payment methods: Visa, Mastercard, PayPak, and other cards supported by Safepay, and Raast instant bank transfer for customers with a Pakistani bank account. Available methods may vary by country and are shown at checkout.
• 3-D Secure: every card payment is authenticated with 3-D Secure (Verified by Visa, Mastercard Identity Check, or the equivalent). If your card issuer cannot authenticate the payment, it will be declined.
• Card data:you enter your card details directly on Safepay's secure checkout. LeadOutreach never receives or stores your full card number or CVV.
• Authorisation: by subscribing to a paid plan you authorise us, through Safepay, to charge your chosen payment method for the plan price at each renewal until you cancel.
• Taxes: you are responsible for any sales tax, VAT, withholding tax, or similar levy applicable in your country. Where we are required by law to collect a tax, it will be shown at checkout.
• Declined or delayed payments:we are not responsible for payments declined by your bank, or for delays caused by card networks, banks, or Raast that are outside our and Safepay's control.

7. Delivery of the Service

LeadOutreach is a digital, online service. Nothing is shipped. The plan you purchase is delivered electronically to your dashboard account:

• Paid plan features and lead credits are activated immediately after the payment is confirmed, usually within seconds. Raast transfers may take a few minutes to confirm.
• A receipt is emailed to the address on your account after every successful charge.
• If your plan is not active within 24 hours of a successful payment, email support@leadoutreach.co with your transaction reference and we will activate it or refund the charge.
• You need an internet connection and a modern web browser to use the Service. There is no software to download or install.

8. Refunds, Chargebacks & Payment Disputes

Refunds are governed by our Refund Policy. In short: a full refund is available within 7 days of your first paid purchase, and billing errors are always corrected. Renewals, upgrades, and charges older than 7 days are non-refundable, though you may cancel at any time to stop future renewals.

• Approved refunds are returned to the original payment method through Safepay. Card refunds can be processed through Safepay for up to 90 days from the charge date; after that, any refund may require your bank account details and can take longer.
• If you believe a charge is wrong, contact us before disputing it with your bank. We resolve billing errors within two business days, far faster than the chargeback process.
• If you raise a chargeback or Raast dispute, we will provide Safepay and its acquiring bank with evidence of your purchase and use of the Service. The card issuer, acquiring bank, or Raast dispute process makes the final decision under the applicable network rules.
• Raising a chargeback on a charge that has already been refunded, or on a charge that does not qualify under the Refund Policy, is a breach of these Terms and may result in suspension of your account until the amount, together with any network fees charged to us, is settled.

9. CRM & Third-Party Integrations

Connecting a CRM (HubSpot, Salesforce, GoHighLevel) or a webhook integration (Zapier, Make.com, or n8n) is optional and governed by that provider's own terms. We are not responsible for how a connected third-party service handles data once it leaves the Service.

10. Intellectual Property & Trademarks

The Service, its software, and branding are owned by LeadOutreach. You retain ownership of the lead data associated with your account.

LeadOutreach is an independent software service and is not affiliated with, endorsed by, sponsored by, or associated with Google LLC, Google Maps™, LinkedIn®, Meta®, HubSpot®, or Salesforce®. All trademarks, product names, logos, and brands mentioned on our website and application are property of their respective owners.

11. Disclaimer of Warranties

The Service is provided "as is" without warranties of any kind. We do not guarantee that compiled public data will always be 100% accurate, current, or uninterrupted since public directories and target websites can change without notice.

12. Limitation of Liability

To the maximum extent permitted by law, LeadOutreach is not liable for indirect, incidental, or consequential damages arising from your use of the Service, including damages resulting from outreach emails you send, or from payment declines, delays, or errors caused by banks, card networks, or Raast.

13. Termination

We may suspend or terminate accounts that violate these Terms, including abusive usage, spam outreach, non-payment, or fraudulent chargebacks. You may terminate your account at any time from the dashboard.

14. Governing Law & Jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them or your use of the Service, are governed by and construed in accordance with the laws of the Islamic Republic of Pakistan, without regard to conflict-of-law principles.

You agree that the courts of Karachi, Pakistan (including any consumer court of competent jurisdiction) shall have exclusive jurisdiction over any dispute, claim, or matter arising out of or in connection with these Terms or your use of the Service.

15. Changes to These Terms

We may update these Terms from time to time. Continued use of the Service after a change means you accept the updated Terms.

16. Contact

Questions about these Terms? Email support@leadoutreach.co or visit our contact page.