Refund Policy

We want you to be happy with LeadOutreach. If something isn't right, we'll do our best to make it right. This page explains exactly when you can get a refund, how to ask for one, and what happens next - in plain English.

⚡ Quick Summary

• Free tier available - try 100 leads before you pay anything.
• 7-day money-back guarantee on your first purchase - no questions asked.
• Renewals are not refundable - cancel before your next billing date to avoid being charged.
• Billing errors (duplicate charge, wrong amount) are always corrected - contact us immediately.
• Refund timeline: we respond within 2 business days; money is returned to your original payment method through our payment processor, Safepay, within 5 - 10 business days for cards (usually faster for Raast).

1. Try Before You Buy

LeadOutreach gives every new user 100 free verified leads - no credit card required. We genuinely recommend using the free tier first to make sure the platform fits your workflow before upgrading to a paid plan.

2. 7-Day Money-Back Guarantee

If you upgrade to a paid plan and change your mind within 7 calendar days, email us and we will issue a full refund - no awkward questions.

To qualify, all three conditions must be true:

• ✅ You are requesting within 7 days of the original charge date.
• ✅ This is your first purchase (not a renewal or upgrade).
• ✅ You have exported fewer than 500 leads during that period (fair-use limit).

3. Real-World Examples

✅ You WILL get a refund if…

• Example A - Platform not a fit:You signed up on Monday, used the dashboard for two days, realised the niche you target isn't covered well, and emailed us on Wednesday asking for a refund. → Full refund, no issue.
• Example B - Accidental plan: You meant to pick Monthly but accidentally clicked Annual. You notice the charge, email us the same day. → Full refund issued immediately.
• Example C - Duplicate charge: Your card was charged twice in one day due to a payment processor glitch. → Both charges reversed; you pay only once.
• Example D - Technical issues: The dashboard was broken or inaccessible for the majority of your first week and our support team could not resolve it. → Full refund as a goodwill gesture.

❌ You will NOT get a refund if…

• Example E - Forgot to cancel: Your plan renewed automatically, you forgot to cancel, and you email us 3 days after the renewal. → Renewal charges are not refundable. Please cancel before your billing date (see Section 5).
• Example F - Heavy usage then regret:You exported 2,000 leads in 5 days and then ask for a refund claiming it "didn't work." → Refund denied - the fair-use limit of 500 leads was exceeded.
• Example G - After 7 days:You used the platform for 15 days and then decided it's not for you. → Outside the 7-day window; refund not applicable.
• Example H - Account suspended: Your account was terminated for violating our Terms of Service (e.g., spam campaigns). → No refund.

4. Subscription Renewals

Your plan renews automatically each month (or year, for annual plans). We send a reminder email 3 days before every renewal so you have time to cancel if needed.

If you forget to cancel and get charged, we are sorry - but renewal charges are not eligible for a refund unless there was a billing error on our side. The best way to avoid an unwanted charge is to cancel at least 24 hours before your renewal date.

If a renewal payment fails (expired card, insufficient funds, declined by your bank), we retry the charge up to 3 times. If every attempt fails, your subscription is cancelled automatically and your account drops to the Free plan. Nothing is owed and nothing is refunded in that case; you can re-subscribe whenever you like.

5. How to Cancel Your Subscription

Cancellation takes less than 60 seconds:

1. Log in to your LeadOutreach dashboard.
2. Go to Settings → Billing → Cancel Plan.
3. Confirm the cancellation.

After cancellation, you keep full accessuntil the end of the current billing period. No data is deleted immediately. A cancelled subscription can't be re-activated; when you're ready to come back, just subscribe again from the same screen.

6. How to Request a Refund (Step-by-Step)

1. Email support@leadoutreach.co with the subject line: "Refund Request".
2. Include:
   • The email address on your account.
   • The date you were charged.
   • A one-line reason (optional but helpful).
3. We will review and reply within 2 business days.
4. If approved, the refund is sent back through our payment processor, Safepay, to the payment method you used. Card refunds appear within 5 - 10 business days depending on your bank; Raast refunds are usually credited within 1 - 2 business days.

Note: Refunds are returned to the original payment method only. We do not issue store credit. Card refunds can be processed through Safepay for up to 90 days from the original charge. If a billing error is discovered after that window, we will still correct it, but the refund may have to be sent by bank transfer and we will ask for your bank name, account title, and account number / IBAN.

7. Billing Errors

Mistakes happen. If you were charged the wrong amount or charged twice, contact us immediately at support@leadoutreach.co. We will investigate and fully correct any error on our end - always.

8. Frequently Asked Questions

Will I get 100% of my money back or are payment fees deducted?

You will receive the full amount you paid. We absorb the payment processing fees on our side - you get every dollar back.

I paid in a different currency. Will the refund match what I paid?

We refund the exact amount that was charged in the transaction currency. If your bank converted the charge into your local currency or added a foreign-transaction fee, any difference caused by exchange-rate movements or bank fees is between you and your bank and is not something we can refund.

What if I upgraded my plan mid-cycle?

The prorated upgrade charge is not refundable. If you are unsure which plan fits you, start with a lower tier and upgrade later.

Can I pause my subscription instead of cancelling?

We don't offer a pause feature at this time. You can cancel and re-subscribe whenever you're ready - your previous data will still be there.

What happens to my leads data after I cancel?

Your data is retained for 30 days after cancellation. You can export it any time during that window. After 30 days, it is permanently deleted per our Privacy Policy.

9. Payment Processor

All payments are processed by Safepay (Private) Limited, a payment service provider authorised and regulated by the State Bank of Pakistan and certified to PCI DSS. LeadOutreachis the seller and the merchant that appears on your statement; Safepay only processes the payment and the refund on our behalf. Your card details are entered on Safepay's 3-D Secure checkout and are never stored on LeadOutreach's servers. Refunds go back through Safepay to the same card or bank account that was charged.

10. Chargebacks & Bank Disputes

Please email us before disputing a charge with your bank. We fix genuine billing errors within 2 business days, which is much faster than a chargeback (typically 30 - 90 days). If you do open a chargeback or Raast dispute, we will submit your sign-up date, plan, login activity, and export history to Safepay and its acquiring bank as evidence, and the card issuer or dispute authority will make the final decision. A chargeback opened on a charge we have already refunded, or on a charge that does not qualify under this policy, may result in your account being suspended until the matter is settled.

11. Changes to This Policy

We may update this Refund Policy occasionally. Material changes will be reflected by updating the "Last updated" date at the top. Continued use of the Service after changes constitutes acceptance of the revised policy.

12. Still Have Questions?

We're a real team and we read every email. Reach out at support@leadoutreach.co or visit our contact page - we usually reply within a few hours during business days.