Refund Policy

We want you to be happy with LeadOutreach. If something isn't right, we'll do our best to make it right. This page explains exactly when you can get a refund, how to ask for one, and what happens next — in plain English.

⚡ Quick Summary

• Free tier available — try 100 leads before you pay anything.
• 7-day money-back guarantee on your first purchase — no questions asked.
• Renewals are not refundable — cancel before your next billing date to avoid being charged.
• Billing errors (duplicate charge, wrong amount) are always corrected — contact us immediately.
• Refund timeline: we respond within 2 business days; money appears in 5–10 business days.

1. Try Before You Buy

LeadOutreach gives every new user 100 free verified leads — no credit card required. We genuinely recommend using the free tier first to make sure the platform fits your workflow before upgrading to a paid plan.

2. 7-Day Money-Back Guarantee

If you upgrade to a paid plan and change your mind within 7 calendar days, email us and we will issue a full refund — no awkward questions.

To qualify, all three conditions must be true:

• ✅ You are requesting within 7 days of the original charge date.
• ✅ This is your first purchase (not a renewal or upgrade).
• ✅ You have exported fewer than 500 leads during that period (fair-use limit).

3. Real-World Examples

✅ You WILL get a refund if…

• Example A — Platform not a fit:You signed up on Monday, used the dashboard for two days, realised the niche you target isn't covered well, and emailed us on Wednesday asking for a refund. → Full refund, no issue.
• Example B — Accidental plan: You meant to pick Monthly but accidentally clicked Annual. You notice the charge, email us the same day. → Full refund issued immediately.
• Example C — Duplicate charge: Your card was charged twice in one day due to a payment processor glitch. → Both charges reversed; you pay only once.
• Example D — Technical issues: The dashboard was broken or inaccessible for the majority of your first week and our support team could not resolve it. → Full refund as a goodwill gesture.

❌ You will NOT get a refund if…

• Example E — Forgot to cancel: Your plan renewed automatically, you forgot to cancel, and you email us 3 days after the renewal. → Renewal charges are not refundable. Please cancel before your billing date (see Section 5).
• Example F — Heavy usage then regret:You exported 2,000 leads in 5 days and then ask for a refund claiming it "didn't work." → Refund denied — the fair-use limit of 500 leads was exceeded.
• Example G — After 7 days:You used the platform for 15 days and then decided it's not for you. → Outside the 7-day window; refund not applicable.
• Example H — Account suspended: Your account was terminated for violating our Terms of Service (e.g., spam campaigns). → No refund.

4. Subscription Renewals

Your plan renews automatically each month (or year, for annual plans). We send a reminder email 3 days before every renewal so you have time to cancel if needed.

If you forget to cancel and get charged, we are sorry — but renewal charges are not eligible for a refund unless there was a billing error on our side. The best way to avoid an unwanted charge is to cancel at least 24 hours before your renewal date.

5. How to Cancel Your Subscription

Cancellation takes less than 60 seconds:

1. Log in to your LeadOutreach dashboard.
2. Go to Settings → Billing → Cancel Plan.
3. Confirm the cancellation.

After cancellation, you keep full access until the end of the current billing period. No data is deleted immediately.

6. How to Request a Refund (Step-by-Step)

1. Email support@leadoutreach.co with the subject line: "Refund Request".
2. Include:
   • The email address on your account.
   • The date you were charged.
   • A one-line reason (optional but helpful).
3. We will review and reply within 2 business days.
4. If approved, the refund appears on your card within 5–10 business days depending on your bank.

Note: Refunds are returned to the original payment method only. We do not issue store credit or bank transfers.

7. Billing Errors

Mistakes happen. If you were charged the wrong amount or charged twice, contact us immediately at support@leadoutreach.co. We will investigate and fully correct any error on our end — always.

8. Frequently Asked Questions

Will I get 100% of my money back or are payment fees deducted?

You will receive the full amount you paid. We absorb the payment processing fees on our side — you get every dollar back.

What if I upgraded my plan mid-cycle?

The prorated upgrade charge is not refundable. If you are unsure which plan fits you, start with a lower tier and upgrade later.

Can I pause my subscription instead of cancelling?

We don't offer a pause feature at this time. You can cancel and re-subscribe whenever you're ready — your previous data will still be there.

What happens to my leads data after I cancel?

Your data is retained for 30 days after cancellation. You can export it any time during that window. After 30 days, it is permanently deleted per our Privacy Policy.

9. Payment Processor

All payments are processed securely by Lemon Squeezy, our Merchant of Record. They handle billing, taxes, and payment security on our behalf. Your card details are never stored on LeadOutreach's servers.

10. Changes to This Policy

We may update this Refund Policy occasionally. Material changes will be reflected by updating the "Last updated" date at the top. Continued use of the Service after changes constitutes acceptance of the revised policy.

11. Still Have Questions?

We're a real team and we read every email. Reach out at support@leadoutreach.co or visit our contact page — we usually reply within a few hours during business days.